Return Policy

Last updated: 23 September 2026

This Return Policy applies to purchases made from Waterways Company Limited (formerly ALTY Co. Ltd.; "we," "us," "our") through our website.

1. General Return Policy

We do not accept returns for change of mind, except where required by applicable law in your jurisdiction.

If you receive a defective, damaged, or incorrect item, please see Section 3 below.

2. Right of Withdrawal for EU Customers

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

You may inspect the item to the extent necessary to establish its nature and characteristics, as you would in a physical store. This right is not affected by opening the packaging for inspection purposes.

To exercise this right, use the "Withdraw from Contract (EU)" link available in the footer of this website. You must then return the item within 14 days of your notification.

We will refund the full purchase price, including the standard delivery cost you originally paid, within 14 days of receiving the returned item or proof that you have sent it back. You are responsible for the direct cost of returning the item unless it is defective.

3. Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us using our Contact Form within 14 days of delivery. In such cases:

• Return shipping will be covered by Waterways Company Limited.
• You may choose a full refund or an exchange for the same item.

4. How to Request a Return

• EU customers exercising the statutory right of withdrawal: use "Withdraw from Contract (EU)" in the website footer.
• All other inquiries, including defective or incorrect items: use our Contact Form.